ORISVO / Client support

Client support

Need something changed? Here is exactly how it works.

How to request a change

Email Team@ORISVO.com, or use the form below. Tell us what needs to change and, where it helps, which page. Screenshots are welcome but never required.

What to expect

Same day

We acknowledge every request the day it arrives during business hours, so you know it landed.

1–2 business days

Small updates — hours, photos, contact details, a new provider on the team page — are usually live within this window.

Quoted first

Larger work gets a written price and timeline before anything begins. No surprise invoices.

Site down or broken

Anything affecting a live site is urgent. Text or call (727) 421-4044 and we start immediately, whatever time it is.

Included in your monthly plan

  • Hosting, SSL and uptime monitoring
  • Daily backups
  • Changing opening hours, phone numbers and addresses
  • Swapping or adding photographs
  • Adding or removing a provider on your team page
  • Text edits to existing pages
  • Fixing anything that breaks

Quoted separately

  • New pages that do not exist yet
  • An additional location, including its own scheduler setup
  • Switching to a different scheduling or practice management system
  • A redesign or significant restructure
  • Custom functionality — calculators, portals, integrations

We will always tell you which category something falls into before we start work on it.

Send a support request

Please don't include patient information in this form. If your site is down, text or call (727) 421-4044 rather than waiting on email.